Support

Customer Care

Everything you need, answered plainly. If something isn't covered here, write to us and a person will reply within one business day.

Contact

care@goncalves.studio — Monday to Friday, 9am–6pm.

For press and wholesale: studio@goncalves.studio.

Order confirmations arrive by email immediately. Changes can be made within two hours of placing an order.

Once a parcel has left the studio it cannot be amended, but it can be returned.

Domestic orders ship complimentary and arrive in 3–5 business days.

Full detail is on the shipping policy page.

14 days from delivery, unworn with tags attached. Return shipping is covered domestically.

Refunds are issued to the original payment method within 5 business days of arrival.

Both pieces are cut with a relaxed, deliberate volume. Size down for a closer silhouette.

A full measurement table sits on each product page under Size Guide.

Do you restock? Pieces are produced in limited runs; join the waitlist to be notified first.

Do you ship internationally? Yes, to most destinations. Duties are calculated at checkout.

Can I track my order? Yes — use the tracking page with your order number and email.