Policy

Shipping

How and when your order travels. Placeholder copy — figures to be confirmed with the fulfilment partner.

01

Processing Times

Orders are picked and packed within 2–3 business days. Orders placed on weekends dispatch the following Monday.

02

Domestic Shipping

Complimentary standard shipping on all domestic orders. Expedited service is available at checkout.

Standard: 3–5 business days. Expedited: 1–2 business days.

03

International Shipping

We ship to most destinations worldwide. Rates are calculated at checkout based on weight and destination.

04

Estimated Delivery

Europe 5–8 business days. Asia-Pacific 7–12 business days. Rest of world 8–15 business days.

05

Duties & Taxes

International orders may incur import duties and taxes on arrival. These are the responsibility of the recipient and are not included in the order total unless stated at checkout.

06

Lost or Delayed Parcels

If a parcel has not moved for seven business days, write to care@goncalves.studio with your order number and we will open an investigation with the carrier.